IT Service Management Training (ITSM)
IT Service Management (ITSM)
provides a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users. Today's highly competitive business climate intensifies the need for companies to use ITSM frameworks to tie people, products, processes, and partners together.
IT Service Management training and certification helps distinguish those who have a deep understanding of best practice for ITSM and are capable of implementing these concepts immediately. St. Edward's University Professional Education
is an EXIN Accredited Training Provider (ATP) for ITSM.
ITIL® stands for IT Infrastructure Library It is a set of best practices in the field of IT Service Management and is interesting for those involved in delivery or support of IT services. ITIL® comprises the best practices in IT Service Management - it describes and manages your processes during the entire life cycle of IT services.
The ISO 20000 standard is an international consensus based on proven best practices that makes it clear what is essential when you're making service arrangements, thinking about what is needed for that, adapting the infrastructure, supporting users and resolving incidents.
Protection of information is crucial for the continuity and proper functioning of the organization: information must be reliable.
In the Information Security Foundation module, based on ISO/IEC 27002 (ISFS), the basic concepts of information security and their coherence are tested.
- Information Security Foundation based on ISO/IEC 27002
- Information Security Management Advanced based on ISO/IEC 27002
Microsoft Operations Framework Foundation
Microsoft Operations Framework (MOF) is an international standard for IT management. And it works to make your IT department run as it should. With MOF-based IT service IT organizations know exactly how to structure their IT services effectively. It goes even further to link people with processes and risk management.
- Microsoft Operations Framework Foundation
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