ITIL V3 is a set of best practices for IT Service Management that embeds solid IT management processes into a service lifecycle concept to enable effective governance, efficient execution of IT processes and cost-effective management of services. It was developed in the late 1980s and has been revised twice (late 90s and in 2007) to bring it in line with established IT governance frameworks and standards including ISO20000 and COBIT.
This presentation discusses the key concepts of the design, transition and operation of IT Services and stresses the importance of service strategy and continual service improvement for aligning IT with the business during the lifecycle of each service provided by IT. A brief discussion of IT frameworks that can complement ITIL and facilitate governance, risk management and compliance is also included in the presentation.
The dependencies between business processes and technology are now so inter-twined that Business Continuity Management incorporates both a business element (Business Continuity Planning) and a technology element (IT Service Continuity Management Planning). Their dependencies on each other determine that one is a sub-set of the other, depending on the nature of the business and the extent to which technology has pervaded the organization. This presentation provides an overview of the relationship between the two elements and presents a set of ITIL-based best practices that can help organizations to enhance their ability to continue to provide a pre-determined and agreed level of IT Services to support the minimum business requirements following an interruption to the business.
Date: July 8, 2008 Time: 3:00 – 5:00 p.m. Location: St. Edward’s Professional Education Center - 9420 Research, Echelon III, Suite 100 - Austin, TX 78759
Attend this free session to experience our blend of proven training practices and innovative instructional delivery methods that will provide your organization with the learning solution needed to turn potential into exceptional performance.
In this single two-hour session, you will experience a hands-on perspective of how we present instruction to increase learning and productivity. St. Edward’s understands that adults learn by doing and asking questions. Therefore, the St. Edward’s curriculum and programs are engineered to accelerate learning and comprehension of the subject. Our classes incorporate team projects, demonstrations, examples, cases, and hands-on activities.
Date: Jul. 12 thru Aug. 9, 2008 (5 Saturdays) Time: 8:00 a.m - 5:00 p.m. Contact Hours: 40 (36 needed for certificate) Location: St. Edward's University Professional Education Center - 9420 Research - Echelon Building III, Suite 100, Room 103. Cost: $795 Other fees apply to non-PMI members see fee explanation below.
If you are a member of Project Management International (PMI), the professional organization for project managers, the cost of the course is $795. If you are not a member of PMI, in addition to the $795 base cost, please bring a check for $150 made out to AustinPMI on the first day of class. If you later join PMI and forward to Paul Spock (training@austinpmi.org) within the first two weeks of class an email from the national PMI website (https://secure.pmi.org/memberapp/code/join.asp) that you have joined, your check will be returned to you. Otherwise, after two weeks your check to AustinPMI will be deposited. Note: Joining PMI including one year's PMI and Austin Chapter membership is $144. This 40-hour course is taught by volunteer members of the Austin PMI Chapter and meets the 35 hour requirement for PMP® certification. One strength this program offers is a variety of instructors with a diversity of backgrounds and industries, providing an array of test-taking hints and views on project management. To register for individual classes contact an account manager. To register for the series click the register button below.
Open to the Public Through August 15 Monday Through Thursday 4:00 – 7:00 p.m.
Photo Document China is a collection of photographs from Xi'an China made during the summer of 2007. Twelve students from St. Edward's University were led by photography professor Joe Vitone on a seven-week adventure that included language and photography courses at Shaanxi Normal University. The Professional Education Center is pleased to offer this first exhibition of student work. The artists would like to especially thank their friends at Shaanxi Normal University for their hospitality and willingness to share their time and abilities. The show is free and open to the public May 27-August 15, Mondays through Thursdays from 3 to 7pm. You can also view the photos online.
