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Events

Project Management & Business Analysis Preview (2pm-5pm)

Tuesday, June 25, 2013
Free Preview
In this preview you will get industry insight into the world of Project Management & Business Analysis. Attendees will get information about best practice trends, how Project Management and Business Analysis complement each other, benefits of PM and BA certifications, information about the St. Edward's University Professional Education training programs.


Who should attend?

  • Business analysts
  • Project Managers
  • Functional Managers & Executives
  • Business & Systems analysts
  • Requirements analysts or managers
  • Process improvement Professionals
  • Consultants




    • Course Outline

      • The St. Edward's University Professional Education program
      • Project Management Preview - Examples from Course
      • Business Analysis Preview - Examples from Course
      • Best Practices and Pulling It All Together

      Register

      For more information on the next session contact us at information@seupec.com

      ITIL Overview (3pm-5pm)

      Monday, June 17, 2013

      Overview:

      This 2 hour seminar provides an overview of the Best Practice ITIL® framework, including all the core components, the key considerations for implementation and adoption of ITIL®, and if needed the accredited examination structure. ITIL is used by organizations world-wide to establish and improve capabilities in service management.
       

      Content

      Participants will learn:

      • What is ITIL®?
      • How is ITIL® structured?
      • What are the Benefits?
      • Overview of the Service Management lifecycle
      • Service Strategy: High level strategy to make sure IT are delivering the right, integrated services
      • Service Design: Design Services to meet strategy and business objectives, minimizing costs
      • Service Transition: Implement, manage and control changes and improvements to be effective and efficient
      • Service Operation: Co-ordinate and carry out activities to deliver the services
      • Continual Service Improvement: Review, analyze and recommend improvements to deliver specific results
      • Structure of ITIL® Examinations: Qualification scheme, credits and certification (If Necessary)
      • Questions and Answers

      Target Audience:

      This seminar is aimed at IT Service Managers, IT Professionals and business people with no, or limited, prior knowledge or experience of ITIL.

      Register Now!