Terms and Policies

Extellent Professional Development Centers is commited to providing the best customer service to its students and corporate clients. To this end we provide our terms and policies to explain the terms by which you may use our online and facility services, and clarify what you may expect from Extellent Professional Development Centers.

Privacy Policy

Extellent Professional Development Centers provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use, disclosure and protection of information that apply to our Service, as well as your choices regarding the collection and use of information. We collect information that can be used to identify you as an individual only when you provide such information directly to us in connection with our services. Extellent Professional Development Centers respects the privacy of all students and corporate clients, and we will never sell or rent your contact information. If you would like to subscribe to our e-mail list, send an e-mail to subscribe@extellent.com. If you would like to unsubscribe to our e-mail list, send an e-mail to unsubscribe@extellent.com

Payment Terms

Payment is due upon receipt of invoice. Accepted forms of payment are: check, money orders, VISA, MasterCard, Discover and American Express. Debit cards are not accepted.
Mail payments to:
Extellent Professional Development Centers
Attn: Accounts Receivable
9420 Research Blvd
Echelon III, Suite 200
Austin, TX 78759.
Returned checks are charged a $25 fee.

Refund Policy, Drops & Withdrawals

Date of Withdrawal Refund Policy
11 or more business days prior to each class 100% Refund of Tuition
1-10 business days prior to each class start date No Refund, may schedule another class within 1 year
First Class Day No Refund of Tuition, retake policy may apply

Cancellation Policy

Extellent Professional Development Centers reserves the right to cancel or postpone a class due to low enrollment or a scheduling conflict. In the event of a cancellation or postponement, Extellent's liability is strictly limited to reimbursement of paid tuition and fees. An education consultant promptly contacts students in the event of a cancellation or postponement.

Special Red Hat Cancellation Policy

The policies below apply to ALL Red Hat training and certification programs:

  • Notice of cancellation or reschedule on or after the fifteenth (15th) full calendar day prior to class start date is not eligible for refund, but is eligible for reschedule.
  • Students are allowed up to 2 reschedules per class up until 15 days before the course start date.
  • Any reschedules after that point will incur a processing fee equal to 50% the published course price (MSRP). The new session date must be given at the time of the reschedule notification and rescheduled classes must be taken within one year of original invoice date.
  • Student substitutions can be made 48 hours prior to a class start.
  • If a student does not attend a scheduled session, there will be no refund or reschedule given. Payment is forfeited.

Retake Policy

Students may retake a class for any reason, on a space available basis, for a period of up to one year from the start date of the originally scheduled class. Students must supply their original classroom manuals. Retakes for product upgrade classes will incur a fee for new books and classroom materials.

Class Audits

One to two hour class audits are permitted with prior notice. Please contact our office at (512) 346-8110 regarding audit policy and associated fees.

Student Standby

If a class is full you may elect to be placed on "stand-by" status. You will be notified only if cancellations occur and space becomes available.

Students with Disabilities

Extellent Professional Development Centers does not discriminate or deny access to otherwise qualified students on the basis of disability. Depending on their documentation, students with disabilities may be eligible for reasonable accommodations and/or special services in accordance with the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990. Students should request accommodations before the start of classes (preferably right after registration) to allow Student Disability Services time to review documentation and to make recommendations for appropriate accommodations.

Training Voucher

Training vouchers may be purchased; each voucher is good for one day of regularly scheduled training listed on the Extellent Professional Development Centers class schedule. Multiple vouchers may be required for premium level classes. Vouchers are non-transferable and cannot be exchanged in the event the expiration date has lapsed.

Private Events

For Private Events at a Extellent Professional Development Centers facility, there may be additional cleanup charges assessed if rooms are left in disorder. This may be up to 25% of the cost of the rental and does not include damages to equipment or structure.